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Vonage Phone Service
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Privacy Policy
Your privacy is very important to us. Please be assured that
VonageWebOffer.com does not collect any personal information
of any kind while you are on our site.
Vonage.com may collect personal information as required to provide
you service. The Vonage.com privacy policy is included here for
your reference.
----------------Vonage Privacy Policy----------------------------------------
Vonage Holdings Corp. ("Vonage") is committed to your privacy.
We obey all laws and regulations in the United States applicable
to our use and disclosure of your information. Except as set
forth in this Privacy Policy, we will not trade, sell, or disclose
to any third party any form of PII (as defined below) without
your consent and we will not disclose or make available any PII
to any third parties seeking to market third party products without
your consent. We have set forth this Privacy Policy to explain
to you how we collect and use information from our customers
who use services and products from Vonage ("Customers") and from
visitors to our web sites and from potential customers who have
communicated, made contact or interacted with Vonage ("Visitors"),
both in connection with online and offline services and products
offered by Vonage.
Collection of Information
Vonage shall collect personally identifiable information, including
but not limited to name, physical address, email address, telephone
number, credit card information and other personal information
(collectively, "PII"), from Customers when initiating service
and in connection with the provision or marketing of products
and services. Vonage may collect PII from Visitors in connection
with any visit to our web sites, any communication about our
services and products or other transactions or interactions with
Vonage.
Vonage may also collect non-personally identifiable information
from Customers and Visitors regarding usage of our services or
our web site ("Non-PII"). Non-PII may include web site pages
viewed, time spent using certain services, demographic data,
cookies and other information which does not specifically identify
any one individual.
"Cookies" are pieces of information that may be placed on your
computer by a web site for the purpose of facilitating and enhancing
your communication and interaction with that web site. Many web
sites use cookies for these purposes. We may use cookies to customize
your visit to our web sites and for other purposes to make your
visit more convenient or to enable us to enhance our service.
In addition to our cookies, we may also use (and our third party
advertisers may use) clear gifs, web beacons and third party
cookies to improve the performance of our web sites, provide
certain features such as advertising or to anonymously track
usage of our web sites and track the online activity of users.
In addition, we may use such devices in our HTML-based emails
to track the usage of such emails in much the same manner as
usage of our web sites is tracked.
You may stop or restrict the placement of cookies on your computer,
including third party cookies, or flush them from your browser
by adjusting your web browser preferences, in which case you
may still use our web site, but it may interfere with some of
its functionality.
Anti-Spyware Policy
Vonage believes that Spyware is a threat to consumer privacy
and a consumer's experience online. Therefore, we forbid any
Vonage employee, agent, partner, affiliate or contractor from
intentionally deploying or using Spyware (as defined in this
policy) on behalf of Vonage. Spyware refers to any executable
software application that is installed on a user's personal computer
and covertly gathers and transmits PII through the user's Internet
connection without the knowledge or consent of the user. Cookies
and web beacons are not considered Spyware. Spyware may gather
PII, such as e-mail addresses and credit card information, and
may even alter personal computer settings. Intentional use of
Spyware by any Vonage employee, agent, partner or affiliate on
Vonage's behalf will not be tolerated and will be considered
grounds for dismissal, contract termination and/or loss of payment.
Use of Information
Vonage will use PII (1) to market products and services to Customers
and Visitors that Vonage believes may be of interest to them,
(2) to provide services and products requested by Customers and
Visitors and (3) to enable its vendors and contractors to provide
and assist Vonage in the marketing and provision of such services
and products to Vonage, Customers or Visitors. However, we will
not share your credit card information with any third parties
unless they are involved in processing payments for services
that you have purchased from Vonage. Vonage only works with partners
whom we believe maintain high standards with respect to privacy
and consumer rights.
Vonage may also use and disclose PII to investigate and help
prevent potentially unlawful activity or activities that threaten
the integrity of our service or network, to investigate fraud
or violations of our Terms
of Service, as required by courts or administrative agencies
or in connection with a sale, merger or reorganization of Vonage's
business.
Non-PII may be shared with any number of third parties by Vonage.
CPNI
In the course of providing services to you, we collect and maintain
certain customer proprietary network information ("CPNI"). CPNI
includes the types of services you currently purchase, related
usage and billing information for those services. Your telephone
number, name and address are not CPNI. We value our relationships
with our customers and are committed to respecting and protecting
your CPNI. Accordingly, we do not sell, trade or share your CPNI,
including your calling records outside of Vonage's family of
companies or with anyone not authorized to offer our products
or services, or to perform functions on our behalf except as
authorized by you or required by law. Generally, we can use your
CPNI to offer additional services to you, and for billing and
collections purposes. We can also disclose your CPNI for legal
or regulatory reasons, including in response to subpoenas and
court orders. We can also use CPNI to investigate fraud and to
prevent violation of our Terms of Service and unlawful use of
our network, services and other customers.
Security
Vonage has invested and deployed a wide variety of technology
and security features to make reasonable efforts to ensure the
privacy of information on its network. In addition, Vonage has
implemented operations guidelines to ensure Customer and Visitor
privacy is safeguarded at every level of its organization. Vonage
will continue to revise policies and implement additional security
features as new technologies becomes available. However, no system
or service can give a 100% guaranty of security, especially a
service that relies upon the public Internet. Therefore, you
acknowledge the risk that third parties may gain unauthorized
access to your information when using our services.
Communications
Vonage will not read, listen to or disclose to any third parties
private e-mail, conversations, or other communications that are
transmitted using Vonage services except as required to ensure
proper operation of services or as otherwise authorized by law.
You should be aware that any PII which you voluntarily include
and transmit through publicly accessible forums (i.e., such as
chat rooms, blogs, instant messages, listservs) may be viewed
and used by anyone with access to such forums. Vonage is unable
to control such uses of your PII, and by using such services
you assume the risk that the PII provided by you may be viewed
and used by third parties.
Account Information
Subject to certain security requirements, Vonage will do its
best to honor requests from Customers for account information,
for example, name, address, company, or billing information.
The Customer is responsible for ensuring that the information
on file with Vonage is current and accurate.
Children's Privacy Policy
Vonage does not sell products or services for purchase by children.
Vonage does not knowingly solicit or collect PII from children
or teenagers under the age of eighteen. If you believe that a
minor has disclosed PII to Vonage, please click
here to report this to us.
Vonage Spam Policy
Vonage has zero tolerance for spam. Spam complaints will be
dealt with seriously and can result in losing Vonage privileges.
Third Party Web Sites and Services
Our service may contain links to other web sites and services
not maintained by Vonage. In addition, other web sites and services
may also reference or link to Vonage. We encourage you to be
aware when you leave our service, or surf the Internet, and to
read the privacy statements of each and every web site and service
that you visit. We do not endorse, screen or approve, and are
not responsible for the privacy practices or the content of,
such other web sites and services.
Vonage does not assume any liability for third parties that
have been provided with information as permitted by this Privacy
Policy or who have collected information as permitted by this
Privacy Policy (such as advertisers using third party cookies).
Opt-out Policy
If you do not want your PII used by Vonage for any direct marketing
purposes, then you may opt-out of such disclosures by calling
us at 1-VONAGE-HELP (1-866-243-4357).
However, we are not responsible for removing your PII from the
lists of any third party who has previously been provided your
information in accordance with this policy. Since Vonage must
use a Customer's PII in order to provide them with Vonage services,
Customers cannot opt-out of all uses of their PII unless they
cancel their service.
Changes to policy
We reserve the right, at our discretion, to change, modify,
add, or remove portions from this policy at any time by posting
such changes here. You should review this policy regularly for
changes, and can easily see if changes have been made by checking
the Effective Date below. However, if at any time in the future
we plan to use PII in a way that differs from this policy, we
will post such changes here and provide you the opportunity to
opt-out of such differing uses. Your continued use following
the posting of any changes to this policy means you accept such
changes.
Terms of Service
For Customers, this Privacy Policy is subject to the Vonage
Terms of Service or other agreements between you and Vonage.
If you are a Customer, please refer to the Terms of Service or
such other agreements regarding certain rights and limitations
with respect to your use of Vonage's services.
United States of America
Our service is maintained in the United States of America. By
using our services, you authorize the export of PII to the USA
and its storage and use as specified in this policy.
Questions
For common questions and answers regarding our privacy policy
or to contact us, click
here
Effective Date
This Privacy Policy was last updated on November 8, 2006.
-------------------End of Vonage Privacy Policy----------------------------------------------
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